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A do-it-all design leader who ships distinctive products. Teams look to you for vision, strategy, and an empathetic ear. Clients call you for counsel. You care a lot (maybe too much).


The Role

Upstatement is looking for a Creative Director to join our Product practice. The right person for this role is an experienced leader who has a track record of conceiving, designing, and shipping great products (in-house, at an agency, or both).

You can envision things that don’t exist (not yet, anyway) and bring them to life. Clients think the world of you. Because you and your team consistently deliver smart, beautiful work. And because your workshops are the most fun.

You inspire teams to be their best. You like to roll up your sleeves and jump into Figma — but you know when to step back and let the team make magic. Strategy is always on your mind. Because what good is good design if it doesn’t meet the original goals? You’re a decisive product owner who knows how to launch an MVP and sweats the details (I mean, there’s finished and then there’s polished, right?).

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values. We believe that diverse, inclusive teams make the most impactful work. Upstatement is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

Responsibilities

  • Lead an end-to-end product process. Run research. Express strategic ideas through design. Get people excited about the work. Make it beautiful and (most important) ship it.   
  • Establish a vision that is informed by research, connected to business outcomes, and driven by you. Present to clients and rally everyone around the big (sometimes scary) idea.
  • Conduct research. Run workshops, lead user interviews, and gather inputs throughout the process. Design new activities as goals dictate.
  • Explore complex problem spaces with an open mind. Feel comfortable with ambiguity. Generate multiple solutions, rapidly iterate, and make strategic product decisions in partnership with a team.
  • Responsible for team success. Collaborate closely with Product Managers, Designers, and Engineers. Lead clients and cross-disciplinary teams through the wilderness. Consistently deliver excellent work while fostering team connectedness and growth. 
  • Build trust with clients through personal rapport. Connect with people at all levels of the organization. Listen closely, exchange ideas, and provide counsel.
  • Love (and evolve) the process. Follow established practices and invent new ones. Evolve our process to be more thoughtful, effective, and accessible to all.
  • Foster an inclusive culture where people feel productive, creative, and safe. Be unafraid to name problems and move toward solutions with optimism, clarity, and calm.

About You

  • Experience in a Product Design role shipping digital products
  • Demonstrated experience leading cross-disciplinary teams
  • The capacity to work on multiple projects concurrently
  • A content-first approach
  • A keen eye for detail
  • A deep familiarity with contexts, screens, and device capabilities
  • Fluent in technology; maybe you even coded in a past life

Bonus Points 

  • You have editorial design experience
  • Know an uncanny number of Figma quick keys
  • Have an expansive definition of product
  • Your type skills would make Kris Sowersby proud

Benefits

  • Competitive salary
  • Health, dental, and vision insurance, and supplementary health benefits (EAP, FSA) 
  • A company-matched retirement plan 
  • A generous, flexible vacation policy
  • 3 weeks vacation, plus company-wide closure between Christmas & New Year’s Day
  • Hubs in New York City and Boston as well as a fully distributed workforce
  • Yearly professional development stipend, plus internal events, workshops, and seminars (like our Friday Talks)

Pandemic-Related Benefits

  • Increased work flexibility for parents and caretakers
  • Monthly mental health days
  • Tele-mental health services 
  • Virtual social events (cool ones, we promise) 

Interview Process

Phone screen, video interview with hiring manager, video panel interview with a cross-section of the company. 

Interested in applying?

Send a resume, cover letter, and anything else that helps us understand what makes you awesome to jobs.design@upstatement.com with “Creative Director, Product” in the subject line.

FWIW: Worries of “what if I’m not the perfect fit” can sometimes hold us back from applying to jobs. We want to let you in on a secret: there is no perfect candidate. Sure, we’re interested in resumes, but also the narrative beyond that resume—unique backgrounds, experiences, points of views, etc. As such—there is no set of boxes to tick in order to be a good candidate. If this is a job that excites you, we hope you’ll apply.