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Firefox

A brand for the browser that still answers to its users

Built by Mozilla, a nonprofit championing open standards and user privacy since the early internet, Firefox was overdue for a moment. With other major browsers increasingly entrenched in dark patterns and locked ecosystems, internet users needed Firefox more than ever. Mozilla made the decision to reinvest in Firefox as a product, enlisting Jones Knowles Ritchie to develop a new brand concept and Upstatement to make it real: adapting the brand for the digital world, building a full design system for Firefox.com, and establishing the identity ruleset that gives the Firefox team what they need to move forward on their own.

What We Did

  • Brand guidelines
  • Design system
  • Website strategy and copywriting

What We Made

Firefox promotional sign.
Firefox icons.

The brief: a brand ready for the digital world

Mozilla's "Reclaim the Internet" platform, developed with JKR, gave Firefox a rallying cry and a mission. Firefox is free and open source, it was built by a nonprofit, and it helped make open web standards what they are. At a moment when browsers are increasingly profit-oriented and hungry for users' data, that story matters. Our job was to make sure that story came through at every touchpoint online.

Firefox homepage.

From concept to system

JKR's work provided a foundation: a conceptual direction, a visual identity, and a set of brand values. What it needed was translation. Brand work developed for print and campaign contexts doesn't automatically function on the web. Colors that look right in a deck can fail accessibility standards in a UI, type that works on a poster can become unreadable in a navigation bar, and small but rich opportunities for digital brand expression can be missed in a big-picture marketing concept. We refined the palette for digital use, then built a full design system for firefox.com that puts the identity to work across components, layouts, and content.

Firefox social media screens.

Rules, not just guidelines

Part of what makes a design system durable is knowing what it's for, not just what it looks like. We developed a brand identity rule system that documents not only how elements should be used, but why, so that Mozilla's internal teams can apply them consistently over time without a design agency in the room. The goal was to give Firefox the tools to grow the brand on its own terms over time.

Firefox user interface.

Reception

The rebrand has won industry awards and landed well with Firefox's famously opinionated user base. This is a community that remembers the old fox logo, has opinions about kerning, and isn't shy about speaking up. Getting a warm reception from the Firefox subreddit is true validation.

Firefox tshirt, promotional graphic, and mobile screen.